Health Advocate™ Solutions

Health Advocacy Powered by Health Advocate™ Solutions

Healthcare is becoming harder to understand. Personal Health Advocates help you find your way through insurance and healthcare systems. They can also locate doctors, specialists, hospitals, dentists and pharmacies. Advocates research treatments, resolve claims and provide medical explanations so you can make more informed decisions.

  • Untangle medical bills and insurance claims
  • Clarify benefits
  • Answer questions about tests, treatments and medications
  • Coordinate care among multiple providers
  • Assist with eldercare and related healthcare issues
  • Arrange second opinions
  • Transfer medical records
  • Negotiate payment arrangements with providers and find options for non-covered services
  • Provide information about generic drug options

Medical Bill Saver™ Powered by Health Advocate™ Solutions

Major issues can add up to major bills! Call Medical Bill Saver™ and rest easy. Experts who know the ins and outs of billing practices will attempt to negotiate discounts on your behalf. Negotiations can lead to a reduction in your costs. Once an agreement is made, the provider signs off on payment terms and conditions. You’ll receive an easy-to-read personal SAVINGS Results Statement, summarizing the outcome and payment terms.

NurseLine™ Powered by Health Advocate™ Solutions

You’re in good hands. You and your family have a place to turn to for trusted advice and information when you need it most. Rest assured—highly trained registered nurses are on-call 24/7 to answer your questions for non-urgent concerns. Nurses can offer self-care tips, direct you to the appropriate care for immediate attention or tell you how to ease common problems such as a sore shoulder. Whether your baby has a fever in the middle of the night, you think you have the flu or you need to discuss side effects of medications, call NurseLine™.

Testimonials

Cherie M, FL

With breast cancer common in my family, I was told I needed a breast MRI after receiving irregular results on my annual mammogram. I contacted Health Advocate and inquired about going to the local teaching hospital in my area and mentioned my concern about out-of-pocket costs. My Personal Health Advocate did some research and found a smaller hospital 15 miles away that had similar quality scores and a lower cost structure than the teaching hospital. My test results were negative, and my costs were $500 lower.

Mary T, IL

Following a surgery, I received a large bill from a non-participating anesthesia group and a Medical Bill SaverTM service rep negotiated an arrangement that reduced my bill by $1,245!

Rob S, AL

I was recently diagnosed with type 2 diabetes and needed support to help managing blood sugar testing, refilling medications as well as eating right and staying active. I called NurseLine and got connected with a “Diabetes Coach”. After a few sessions, my blood sugars are under control, I’m enjoying a healthy diet and try to squeeze in 30 minutes of walking 5 days a week.

FAQs

Health Advocacy


  • What are the typical issues that Health Advocacy handles?
  • Health Advocacy representatives can address many medical questions and issues; including finding primary care and specialist physicians and medical institutions, and resolving claims, billing and related administrative problems. Health Advocacy also helps you access community resources, including senior care services that fall outside traditional healthcare coverage.
  • How do I use this benefit?
  • Whether you’re confused by your health insurance, need help finding a specialist or transferring your medical records, Health Advocacy cuts through the red tape. Call the number on the back of your membership card to speak with a representative.
  • Who will I speak with when I call?
  • Health Advocacy representatives are typically registered nurses supported by medical directors and benefits and claims specialists, who have a number of years of experience working in healthcare-related jobs. They are screened to make certain that they have both excellent personal communication skills and the necessary professional credentials.

Medical Bill Saver™


  • How does this benefit save me money?
  • Medical Bill Saver can identify billing and claims processing errors, which could reduce your out-of-pocket expenses. Representatives can also help negotiate provider charges, which can be another source of savings.
  • How do I use this benefit?
  • Once you receive a medical or dental bill with a remaining balance over $400 which is not covered by your insurance plan, call the number on the back of your membership card. The Medical Bill Saver negotiating team will contact the medical provider and attempt to have your bill reduced.
  • Who will I speak with when I call?
  • Medical Bill Saver trained professionals are typically registered nurses supported by medical directors and benefits and claims specialists, who have a number of years of experience working in healthcare-related jobs. They are screened to make certain that they have both excellent personal communication skills and the necessary professional credentials.

NurseLine™


  • Who do I speak with when I call?
  • You will speak with Registered Nurses who will provide you with the best health information available. They use medical protocols developed by Healthwise, one of the most trusted sources of health information and have given reliable medical guidance to millions of Americans.
  • What types of issues can I call about?
  • Nurses are available 24/7 to answer questions about symptoms, medications, health conditions and offer simple, self-care tips for non-urgent conditions
  • Can I call about family members?
  • Yes. NurseLine may be used by you, your spouse and your children.

DISCLOSURES

This program is NOT insurance coverage, not intended to replace insurance, and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CRM 5.00. It contains a 30-day cancellation period, provides discounts only at the offices of contracted health care providers, and each member is obligated to pay the discounted medical charges in full at the point of service. For a complete list of disclosures, click here. Discount Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 803475, Dallas, TX 75380-3475.


Not available to UT, VT or WA residents.

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